Global Cloud Telephony Service
Market Report
2024
Delivery Includes:- Market Timeline 2019 till 2031, Market Size, Revenue/Volume Share, Forecast and CAGR, Competitor Analysis, Regional Analysis, Country Analysis, Segment Analysis, Market Trends, Drivers, Opportunities, Restraints, ESG Analysis, Porters Analysis, PESTEL Analysis, Market Attractiveness, Patent Analysis, Technological Trend, SWOT Analysis, COVID-19 Analysis, Consumer Behavior Analysis, etc.
The base year for the calculation is 2023 and 2019 to 2023 will be historical period. The year 2024 will be estimated one while the forecasted data will be from year 2025 to 2031. When we deliver the report that time we updated report data till the purchase date.
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Base Year | 2023 |
Historical Data Time Period | 2019-2023 |
Forecast Period | 2024-2031 |
Global Market Size | 121212 |
Country Market Size | 121212 |
North Americ Market Size | 121212 |
Europe Market Size | 121212 |
Asia Pacific Market Size | 121212 |
South America Market Size | 121212 |
Middle East and Africa Market Size | 121212 |
Market Split by Deployment Type |
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Market Split by Network |
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Market Split by End User |
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List of Competitors |
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Regional Analysis |
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Country Analysis |
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Key Qualitative Information Covered |
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Report scope is customizable as we have a huge database of Cloud Telephony Service industry. We can deliver an exclusive report Edition/Consultation as per your data requirements. Request for your Free Sample Pages.
Cloud Telephony Service Market is Segmented as below. Particular segment of your interest can be provided without any additional cost. Download the Sample Pages!
According to the Cognitive Market Research Report, the Cloud Telephony Services Market size in 2023 was XX Million and is projected to have a compounded annual growth rate of XX% from 2024 to 2031.
Unified communications as a service is one type of cloud telephony (UCaaS). The combination of real-time audio, video, data, and other communications services is referred to as unified communications. By providing a variety of communication channels on a single platform, it seeks to streamline corporate procedures. As you have seen, UC may assist save expenses while enhancing performance, productivity, and customer experience.
Business productivity and quality can be greatly impacted by its utilization. No matter where team members are located, it may facilitate the tracking of discussions and workflows. Sharing information with clients or consumers outside or across divisions within is also made simple by UC. By minimizing reliance on a single point of failure, cloud telephony may also improve the company's dependability. Multiple data centers are used to distribute workloads, enhancing efficiency by providing redundant connections. Any company that wishes to become less dependent on pricey, antiquated technology while boosting operational stability and flexibility should seriously consider using a cloud telephony solution.
The drivers of this market are the Expanding Uptake of Unified Communications as a Service (UCaaS) Offerings and Market expansion is being driven by rising consumer demand for communication services for remote communication.
A full suite of communication capabilities is provided to organizations by UCaaS, a cloud-based paradigm that combines many internet and phone communication channels into a single platform. Traditional techniques like email and business telephone are being supplemented—and frequently replaced—by text and instant messaging platforms as accessibility to mobile communication platforms grows. By combining many communication channels into a single, potent platform, UCaaS platforms handle this transition and accelerate the growth of the cloud telephony service market. This integration increases productivity, accountability, transparency, and accessibility inside the company. Amidst the pandemic, UCaaS has experienced exponential development and surged to the forefront of the communications business thanks to the spike in usage of video conferencing and collaboration solutions.
Today's working professionals use a wide range of communication channels, such as email service providers, voice calls, SMS messaging, instant messaging, and platforms. Still, data loss, increased administrative expenses, and difficulties calculating return on investment result from this disjointed approach. These problems are resolved by UCaaS, which uses a cloud infrastructure to streamline communications operations. For businesses, UCaaS guarantees smooth communication experiences by combining many platforms under one supplier. Employee cooperation and communication are improved by this method, which gets rid of the inefficiencies related to separate communication systems. Multiple enterprises have distinct needs and preferences, and UCaaS enables flexibility in deployment strategies to accommodate those differences. Businesses use UCaaS to increase productivity, communicate more effectively, and adjust to changing market needs, regardless of whether they choose a single-tenancy, multi-tenancy, or hybrid deployment model. The landscape of the cloud telephony service market is projected to be shaped by the acceleration of the trend toward UCaaS adoption as enterprises continue to prioritize remote work and digital transformation.
For instance, Zoom is an all-in-one intelligent collaboration platform that facilitates simpler, more immersive, and dynamic connections between individuals and enterprises. With features like Team Chat, Phone, Meetings, Omnichannel Cloud Contact Center, AI Companion, Whiteboard, and more, all in one package, Zoom technology places people at the center, allowing meaningful interactions, promoting contemporary collaboration, and fostering human invention. (Source: https://www.g2.com/categories/ucaas-platforms)
Therefore, with an increase in the number of Unified Communications as a Service platform, there will be a rise in the cloud telephony service industry.
The demand for centralized communication solutions that maintain discussions in an accessible, well-organized manner and promote teamwork is rising as more companies move to remote work settings. Among the many features these tools offer is instant messaging, file sharing, video conferencing, integrated messaging for project management, visual collaboration, interaction with current tech stacks, and instant messaging. The market for cloud telephony services is growing due in part to the increased demand for real-time collaboration tools from distant teams that are looking for creative ways to overcome geographical barriers and enable smooth communication and teamwork. For scattered teams with changing demands, cloud telephony services provide scalable, dependable, and adaptable communication options. Distance communication solutions have become increasingly important as a result of the COVID-19 epidemic and the trend towards hybrid and distant work patterns has increased.
Industry development for cloud telephony services is anticipated as companies prioritize security, mobility, and flexibility in their communication infrastructure. As businesses look to improve collaboration, streamline communication procedures, and adjust to the shifting demands of the contemporary workplace, they should continue to witness a rise in the popularity of cloud telephony services. In an increasingly digitally-driven world, the market for cloud telephony services is positioned to fulfill the changing demands of organizations, as the demand for distant communication solutions shows no signs of slowing down.
For instance, TeleCMI is a cloud telephony provider that offers the feasibility where in only a few minutes, a person can deploy a cloud-based phone system and begin managing calls with a desk, laptop, and mobile phone. Interconnect offices situated in disparate geographical areas receive the highest uptime possible from their worldwide data centers. They offer limitless phone use. (Source: https://www.google.com/aclk?sa=l&ai=DChcSEwjVrpKp-4SFAxXMP3sHHTjXDTIYABABGgJ0bQ&ase=2&gclid=CjwKCAjwte-vBhBFEiwAQSv_xW3Zfg0cIsNoexFEent8frDr7S6TKLedh3mMD_A5G2nn-7dOwFWbABoCZh4QAvD_BwE&sig=AOD64_2qgaTWh655j3UY4HX68fVKKCn_mQ&q&nis=4&adurl&ved=2ahUKEwjug4up-4SFAxW5slYBHdmcCgUQ0Qx6BAgPEAE)
Therefore, with rise in remote communication preference by customers has driven the cloud telephony service industry upwards.
Businesses are growing more concerned about protecting sensitive data and adhering to legal standards as they depend more and more on cloud-based communication solutions. Although cloud telephony is convenient and scalable, there are concerns over data loss, illegal access, breaches, and noncompliance with regulations. Sensitive information that is shielded from unauthorized access is contained in confidential conversations and messages that are routed through cloud service provider's data centers. The increasing prevalence of cloud services and the global trend towards remote work have made data security and privacy crucial.
The expansion of the cloud telephony service market is hampered by users' serious worries about data security and privacy protection, which apply to both people and organizations utilizing these services. Strong security measures in cloud communications are essential, as demonstrated by the GDPR of the European Union and the observance of German data protection legislation. To reduce the danger of data breaches and privacy violations, companies that are evaluating cloud telephony solutions give preference to suppliers who meet strict security guidelines and provide open and honest data handling procedures.
Hence, the growing market for cloud telephony services is limited by consumers' legitimate concerns about privacy and data security, which affect both individuals and businesses using these services. The growing market for cloud telephony services is limited by consumers' legitimate concerns about privacy and data security, which affect both individuals and businesses using these services.
Customers called customer service more frequently as a result of the epidemic, but they were also less willing to wait on hold for an agent to become available. That is, for businesses to survive the epidemic and continue to maintain their client relationships, they needed an entirely new set of telephone tools and capabilities. That is precisely what cloud telephony allowed them to achieve. Supporting clients effortlessly got difficult when COVID altered the way offices could operate and workers were forced to start working remotely.
Using cloud-based call conferencing enabled the complete team to collaborate from the comfort and security of their homes on a single platform. Without physical meetings, it was possible to arrange town halls, team meetings, and client calls.
All client correspondence was directed to channels that did not necessitate face-to-face engagement, such as phone help, as COVID-19 compelled users to remain at home. But as the number of tickets increased, it became even more important for companies to record in-depth conversations during phone calls.
Predicting and comprehending the expectations of their prospects and customers was another issue that businesses frequently faced. Anyone may review previous conversations and examine patterns in client complaints by using the call recording tool. Agents can better address customer inquiries and provide excellent service by understanding their customers' pain points. Agents may record calls with the consent of the caller and review the recordings to retrieve important information thanks to cloud telephony solutions like Freshdesk Contact Centre.
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The cloud telephony industry is more exclusive to new companies due to its diverse competitive environment. The new, upgraded IP telephone systems that the established telecom behemoths have released also aid in consumer communication. Vendor firms concentrate on joint ventures and mergers to extend their distribution networks into new markets.
Cloud Telephony Services Market growth will be further aided by the major players in the industry making significant R&D investments to extend their product lines. As part of their strategic efforts to increase their market share, market players are also launching new products, entering into contracts, acquiring companies, increasing their investments, and working with other groups. Provide affordable products if the cloud telephony services sector is to grow and thrive in an increasingly cutthroat and dynamic market.
One of the primary strategies employed by manufacturers in the Cloud Telephony Services sector to enhance client satisfaction and expand market share is local manufacturing to reduce operating expenses. Recent years have seen some of the biggest medical benefits provided by the cloud telephony services sector.
For instance, for Enterprises and businesses, DIALPAD has introduced its cloud phone systems. Beyond merely a phone system, Dialpad's AI-powered collaboration platform offers more. Using just one app, you can send SMS and MMS messages, make phone conversations, hold video meetings, and much more. (Source: https://www.dialpad.com/products/cloud-phone-system/)
Top Companies Market Share in Cloud Telephony Service Industry: (In no particular order of Rank)
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In 2023, North America accounted for the highest share of the cloud telephone services market, and this trend is anticipated to continue throughout the forecast period. Advanced telecommunications networks and a robust technology infrastructure are present in the region. North America is home to some of the most advanced IT and telecommunications infrastructures in the world, offering dependable communication networks and high-speed internet connectivity to a large population. Businesses may effectively use cutting-edge communication solutions thanks to this infrastructure, which offers a solid basis for the adoption and deployment of cloud telephony services.
Many IT companies, including top cloud service providers and telecom corporations, are based in the region.
By promoting innovation, advancing technology, and providing a vast array of cloud-based communication options to companies of all sizes, the presence of these industry titans helps the area dominate the cloud telephony service market. These firms make constant investments in R&D to improve the features, functions, and integrations of their cloud telephony products, meeting the changing demands of organizations. The development of a favourable environment for the use of cloud telephony services and a robust culture of innovation and entrepreneurship defines the corporate landscape in North America.
The legal framework and data protection rules in North America offer companies and consumers a degree of trust and confidence about the security and privacy of their data stored in the cloud. Cloud telephony service providers must comply with strict compliance requirements set by laws like the Sarbanes-Oxley Act (SOX) and the Health Insurance Portability and Accountability Act (HIPAA), which regulate data handling and security procedures. Businesses are encouraged to embrace cloud telephony solutions with confidence thanks to this legislative framework, which also contributes to the growth of the cloud telephony service market by allaying worries about data security and privacy.
The current report Scope analyzes Cloud Telephony Service Market on 5 major region Split (In case you wish to acquire a specific region edition (more granular data) or any country Edition data then please write us on info@cognitivemarketresearch.com
The above graph is for illustrative purposes only. To learn more about geographical trends request the free sample pages. Contact US!
Global Cloud Telephony Service Market Report 2024 Edition talks about crucial market insights with the help of segments and sub-segments analysis. In this section, we reveal an in-depth analysis of the key factors influencing Cloud Telephony Service Industry growth. Cloud Telephony Service market has been segmented with the help of its Deployment Type, Network End User, and others. Cloud Telephony Service market analysis helps to understand key industry segments, and their global, regional, and country-level insights. Furthermore, this analysis also provides information pertaining to segments that are going to be most lucrative in the near future and their expected growth rate and future market opportunities. The report also provides detailed insights into factors responsible for the positive or negative growth of each industry segment.
The deployment model consists of a cloud and a hosted network. The cloud deployment segment dominated the market because of the numerous advantages offered like as its affordability, versatility, and ease of use. Scalability and security are two features that are making it more and more popular.
The IT department does not need to manage servers or install and update software on individual computers because cloud providers construct and maintain all the required infrastructure. Troubleshooting and security are also the provider's responsibilities. Anyone can pay for the services they utilize while using cloud computing. They are spared from having to spend money on software licenses or gear that the team might never utilize. With only a few clicks, cloud services enable modifications to be made, including workflow shifts, the addition of new features and capabilities, and user counts. Anyone can quickly use these cutting-edge solutions to increase productivity, get fresh perspectives, and future-proof their company with the help of cloud data.
The above Chart is for representative purposes and does not depict actual sale statistics. Access/Request the quantitative data to understand the trends and dominating segment of Cloud Telephony Service Industry. Request a Free Sample PDF!
Segments of the market include Public Switched Telephone Networks (PSTNs) and Voice over Internet Protocol. Throughout the projection period, voice-over-internet protocol is anticipated to dominate the cloud telephony service market. In the field of cloud telephony services, voice over internet protocol, or VoIP, is leading the charge to alter communication. VoIP reshapes the telecom services industry by enabling phone calls via broadband internet connections instead of analog phone lines. This technology enables calls to and from traditional landline lines, but usually at a service charge. It also expands the reach of linked VoIP services, allowing users to communicate with others via internet-based calling services in addition to basic VoIP access.
VoIP provides unmatched versatility in terms of communication channels, regardless of the need for specific hardware like PCs or VoIP phones, or the option to use existing landlines with adapters. VoIP technology is built on digital signals that are effortlessly transformed into analog signals over the internet when calling normal phone numbers. This flexibility spans a range of phone kinds and access points, from PCs and specialist VoIP phones to conventional landline phones linked through adapters, which supports the expansion of the cloud telephony service market. The spread of Wi-Fi hotspots in public spaces greatly improves accessibility and makes wireless VoIP use possible in places like hospitals and cafés.
The above Graph is for representation purposes only. This chart does not depict actual Market share. Please purchase the Cloud Telephony Service market report 2024 Edition by contacting our team.
The End Users of this industry are Banking, Financial Institutions, and Insurance (BFSI), Education, Government, Healthcare, Media & Entertainment, Retail, and Telecom & IT. The market was dominated by the BFSI category. Efficient and dependable communication networks are essential for financial organizations such as banks and insurance firms. With capabilities like IVR, automated call distribution, and call recording, cloud telephony services may assist these businesses in offering better customer service this sector holds the dominant market share.
For instance, Exotel is assisting some of the biggest BFSI organizations in the world with organizing and streamlining their client discussions. Reliability and efficiency at an enormous scale is their vision.
(Source: https://exotel.com/industry/bfsi/)
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Catering to tailored needs of clients in Consulting, Business Intelligence, Market Research, Forecasting, Matrix-Modelling, Data Analytics, Competitive Intelligence, Primary research and Consumer Insights. Experience in analyzing current trends, market demand, market assessment, growth indicators, competitors' strategy, etc. to help top management & investors to make strategic and tactical decisions in the form of market reports and presentations. Successfully delivered more than 500+ client & consulting assignments across verticals. Ability to work independently as well as with a team with confidence and ease.
I am committed to continuous learning and staying at the forefront of emerging trends in research and analytics. Regularly engaging in professional development opportunities, including workshops and conferences, keeps my skill set sharp and up-to-date. I spearheaded research initiatives focused on market trends and competitive landscapes. I have a proven track record of conducting thorough analyses, distilling key insights, and presenting findings in a way that resonates with diverse stakeholders. Through collaboration with cross-functional teams, I played a pivotal role in shaping business strategies rooted in robust research.
Our study will explain complete manufacturing process along with major raw materials required to manufacture end-product. This report helps to make effective decisions determining product position and will assist you to understand opportunities and threats around the globe.
The Global Cloud Telephony Service Market is witnessing significant growth in the near future.
In 2023, the Cloud Network segment accounted for noticeable share of global Cloud Telephony Service Market and is projected to experience significant growth in the near future.
The Public Switched Telephone Networks (PSTNs) segment is expected to expand at the significant CAGR retaining position throughout the forecast period.
Some of the key companies Knowlarity , Megapath and others are focusing on its strategy building model to strengthen its product portfolio and expand its business in the global market.
Disclaimer:
Deployment Type | Cloud Network, Hosted Network |
Network | Public Switched Telephone Networks (PSTNs), Voice over Internet Protocol |
End User | Banking, Financial Institutions, and Insurance (BFSI), Education, Government, Healthcare, Media & Entertainment, Retail, and Telecom & IT |
List of Competitors | Knowlarity, Lead NXT, Megapath, Microsoft, Mitel, Natterbox, NetFortis, Nextiva, NFON, NovaCloud, NTT Communications, PortaOne, Redcentric, RingCentral, Singtel, Solutions Infini, Others |
This chapter will help you gain GLOBAL Market Analysis of Cloud Telephony Service. Further deep in this chapter, you will be able to review Global Cloud Telephony Service Market Split by various segments and Geographical Split.
Chapter 1 Global Market Analysis
Global Market has been segmented on the basis 5 major regions such as North America, Europe, Asia-Pacific, Middle East & Africa, and Latin America.
You can purchase only the Executive Summary of Global Market (2019 vs 2024 vs 2031)
Global Market Dynamics, Trends, Drivers, Restraints, Opportunities, Only Pointers will be deliverable
Chapter 2 North America Market Analysis
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Qualitative Analysis for the North America Market: North America Cloud Telephony Service Market Trends North America Cloud Telephony Service Technological Road Map North America Cloud Telephony Service Market Drivers North America Cloud Telephony Service Market Restraints North America Cloud Telephony Service Market Opportunity Market Attractiveness Analysis COVID – 19 Impact Analysis PESTEL Analysis Porter’s Five Forces Analysis Product Life Cycle Industrial Chain Analysis
You can purchase only the Executive Summary North America Market (2019 vs 2024 vs 2031)
Chapter 3 Europe Market Analysis
You can purchase only the Executive Summary Europe Market (2019 vs 2024 vs 2031)
Chapter 4 Asia-Pacific Market Analysis
You can purchase only the Executive Summary Asia Pacific Market (2019 vs 2024 vs 2031)
Chapter 5 South America Market Analysis
You can purchase only the Executive Summary South America Market (2019 vs 2024 vs 2031)
Chapter 6 Middle East and Africa Market Analysis
You can purchase only the Executive Summary Middle East and Africa Market (2019 vs 2024 vs 2031)
Only Available with Corporate User License
Chapter 7 Top 10 Countries Analysis
Competitor's Market Share and Revenue (Subject to Data Availability for Private Players)
Chapter 8 Competitor Analysis (Subject to Data Availability (Private Players))
(Subject to Data Availability (Private Players))
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
Data Subject to Availability as we consider Top competitors and their market share will be delivered.
Chapter 9 Qualitative Analysis (Subject to Data Availability)
Segmentation Deployment Type Analysis 2019 -2031, will provide market size split by Deployment Type. This Information is provided at Global Level, Regional Level and Top Countries Level The report with the segmentation perspective mentioned under this chapters will be delivered to you On Demand. So please let us know if you would like to receive this additional data as well. No additional cost will be applicable for the same.
Chapter 10 Market Split by Deployment Type Analysis 2019 -2031
The report with the segmentation perspective mentioned under this chapters will be delivered to you On Demand. So please let us know if you would like to receive this additional data as well. No additional cost will be applicable for the same.
Chapter 11 Market Split by Network Analysis 2019 -2031
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Chapter 12 Market Split by End User Analysis 2019 -2031
This chapter helps you understand the Key Takeaways and Analyst Point of View of the global Cloud Telephony Service market
Chapter 13 Research Findings
Here the analyst will summarize the content of entire report and will share his view point on the current industry scenario and how the market is expected to perform in the near future. The points shared by the analyst are based on his/her detailed in-depth understanding of the market during the course of this report study. You will be provided exclusive rights to interact with the concerned analyst for unlimited time pre purchase as well as post purchase of the report.
Why Cloud Network have a significant impact on Cloud Telephony Service market? |
What are the key factors affecting the Cloud Network and Hosted Network of Cloud Telephony Service Market? |
What is the CAGR/Growth Rate of Public Switched Telephone Networks (PSTNs) during the forecast period? |
By type, which segment accounted for largest share of the global Cloud Telephony Service Market? |
Which region is expected to dominate the global Cloud Telephony Service Market within the forecast period? |
Segmentation Level Customization |
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Country level Data Customization |
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Company Level |
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Additional Data Analysis |
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Additional Qualitative Data |
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Additional Quantitative Data |
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