Cloud CRM Market Report 2025 (Global Edition)

Global Cloud CRM Market Report 2025 Market Size Split by Component (Solution, Services), by Deployment Type (Public Cloud, Private Cloud, Hybrid Cloud), by Solution Type (Social Monitoring, Social Map...

Cloud CRM Market Report Description

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Imapct of Trumph Tariff on Electronics and Electrical Industry

In 2025, global trade has entered a period of renewed volatility as the U.S., under President Donald Trump, introduced sweeping tariffs known as the Liberation Day Tariffs. Aimed at addressing trade imbalances and foreign supply chain dominance, the tariffs range from 10% on allies like Australia and the UK to 46% on Vietnamese goods and 34% on Chinese imports. A 25% universal tariff on steel, aluminum, and auto parts has further strained global trade ties. The electronics sector is among the hardest hit, particularly due to the escalating U.S.China trade war. Tariffs on Chinese goods now reach up to 145% in sectors like semiconductors and consumer electronics, while China has retaliated with up to 125% duties and restrictions on critical mineral exports. This has disrupted just-in-time supply chains and increased component costs.

Specific tariffs include 25% on semiconductors, 20% on lithium-ion batteries, and 10–15% on consumer electronics like laptops and tablets, leading to higher retail prices and reduced consumer demand. Sub-sectors such as home automation, computer hardware, communication electronics, medical devices, and industrial electronics are all under pressure due to rising input costs and supply chain delays. Companies are revisiting suppliers, shifting sourcing to countries like India, Mexico, and Vietnam, and redesigning products to avoid high-tariff components.

China remains a key player, contributing USD 119 billion in electronics exports to the U.S. in 2023. Even components routed through countries like Malaysia and Vietnam often rely on Chinese subparts, making the ripple effect of tariffs widespread. U.S. electronics firms operating on thin margins are seeing input costs rise 18–25%, with contract manufacturers in alternative regions facing capacity constraints.

Market research is now critical. It helps companies identify new suppliers, analyze cost trends, optimize product design, forecast demand shifts, and track regulatory changes. Tools like supplier mapping, BOM optimization, and scenario planning support strategic responses to ongoing disruptions. Leading firms like Apple and Dell are expanding production outside China, while others invest in digital supply chain tools and redesign products for cost resilience. In this evolving trade environment, firms that leverage research-driven strategies are better positioned to adapt and thrive.

Cloud CRM Market Insights Video

In November 2023, Creatio partnered with Singapore-based CRM consulting company Zolution to offer its no-code platform for automating Zolution's clients' workflows. This will increase customer interaction and help its clients optimize their CRM initiatives.

(Source: https://www.creatio.com/pt-pt/company/news/22462)

Top Companies Market Share in Cloud CRM Industry: (In no particular order of Rank)

• Adobe
• ClickUp
• Copper CRM
• Inc.
• Creatio
• Freshworks Inc.
• Insightly Inc.
• Microsoft Corporation
• monday.com
• Nimble
• Oracle Corporation
• Salesforce.com
• Inc.
• SAP SE
• SugarCRM Inc.
• Zendesk
• Zoho Corporation Pvt. Ltd.
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*List of Second Tier Companies, List of Third Tier/ Start-up Companies (Inquire with sales executive) Request Any Company Profile for Preview Purpose OR Data Validation!

If any Company(ies) of your interest has/have not been disclosed in the above list then please let us know the same so that we will check the data availability in our database and provide you the confirmation or include it in the final deliverables.

Regional Analysis of Cloud CRM Market

Which Region Dominates the Cloud CRM Market in 2024?

With a 43.6% market share in 2024, the North American regional market dominated the industry. The primary motivators are the growing number of businesses in the region that depend on cutting-edge technology and are anticipated to rule the market during the forecast period, as well as the growing adoption of CRM systems by these businesses. Furthermore, the North American market is anticipated to grow during the forecast period due to the ongoing acceptance of digital transformation across a number of industries, including banking, retail, and hospitality.

Which Region is Expanding at the Fastest CAGR?

Asia Pacific is expected to emerge as the regional market with the quickest rate of growth. The regional market is expanding as a result of the growing need for cutting-edge CRM solutions from developing nations like China and India to enhance the customer experience. The demand for CRM systems is expected to increase as the e-commerce sector grows in Asian nations like India. Furthermore, as SMBs continue to grow in nations like India, they are emphasizing the importance of putting customer relationship management solutions into practice as part of their attempts to propel their businesses both locally and internationally.

The current report Scope analyzes Cloud CRM Market on 5 major region Split (In case you wish to acquire a specific region edition (more granular data) or any country Edition data then please write us on info@cognitivemarketresearch.com

• North America (United States, Canada, Mexico)
• Europe (United Kingdom, France, Germany, Italy, Russia, Spain, Sweden, Denmark, Switzerland, Luxembourg, Rest of Europe)
• Asia Pacific (China, Japan, South Korea, India, Australia, Singapore, Taiwan, South East Asia, Rest of APAC)
• Latin America (Brazil, Argentina, Colombia, Peru, Chile, Rest of South America)
• Middle East (Saudi Arabia, Turkey, UAE, Egypt, Qatar, Rest of Middle East)
• Africa (Nigeria, South Africa, Rest of Africa)

The above graph is for illustrative purposes only.

Cloud CRM Market Analysis

Component Segment Analysis of Cloud CRM Market

In terms of market segmentation split by Component we have analyzed Solution, Services on the basis of key leading segment revenue and share along with reasons behind its dominance across the global as well as region level. Additionally, we have also incorporated revenue and Y-O-Y growth of each segment with detailed qualitative analysis.

Component of Cloud CRM analyzed in this report are as follows:

• Solution
• Services

The above Chart is for representative purposes and does not depict actual sale statistics. Access/Request the quantitative data to understand the trends and dominating segment of Cloud CRM Industry. Request a Free Sample PDF!

Deployment Type Segment Analysis of Cloud CRM Market

Market segmentation based on Deployment Type explains not only the historical market size/share data of Public Cloud, Private Cloud, Hybrid Cloud but also the forecasted revenue growth. This will also help to analyze the demand for Cloud CRM across different end-use industries. Our research team will also help acquire additional data such as Value Chain, Patent analysis, Company Evaluation Quadrant (Matrix), and much more confidential analysis and data insights.

Some of the key Deployment Type of Cloud CRM are:

• Public Cloud
• Private Cloud
• Hybrid Cloud

The above Graph is for representation purposes only. This chart does not depict actual Market share.

Cloud CRM Solution Type Segment Analysis

• Social Monitoring
• Social Mapping
• Social Middleware
• Social Management
• Social Measurement

Cloud CRM Industry Vertical Segment Analysis

• IT & Telecom
• BFSI
• Education
• Transport & Logistics
• Retail
• Automotive
• Government & Defense
• Healthcare & Life Science

Cloud CRM Application Type Segment Analysis

• Provisioning
• Compliance Auditing
• Management and Monitoring
• Metering and Billing
• Auto Scaling

Cloud CRM Organizational Size Segment Analysis

Cloud CRM Market Application Organizational Size Segment Analysis

In 2024, the segment with the most market share, large companies, held 61.1%. Customer relationship management software is used to help integrate customer data with business process management features and enable users to coordinate with their customer support processes, sales, and marketing, which drive the overall performance of the company. Large organizations typically have multiple operational departments. Large enterprises are looking for CRM software that uses analytics and artificial intelligence in particular because they want to automate tasks and boost worker productivity. Throughout the projection period, these capabilities would significantly increase the need for CRM solutions among large organizations.

• Small & Medium Enterprise
• Large Enterprise

Author's Detail

Kalyani Raje

Senior Research Analyst at Cognitive Market Research

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Profile

ResearchGate Profile: https://www.researchgate.net/profile/Kalyani-Raje

An optimistic Senior Research Analyst with years of experience in competitive assessment and business consulting. A seasoned professional and subject-matter expert (SME) in the Automobile and transportation vertical.

Author's Conclusion