VoIP Service Market Report 2025 (Global Edition)

Global VoIP Service Market Report 2025 Market Size Split by Service Type (SIP Trunk, Integrated Access, Hosted VOIP, Managed VOIP, Others), by Communication Type (Computer to Computer, Computer to Pho...

VoIP Service Market Report Description

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VoIP Service Market Insights Video

Competitive Landscape of the VoIP Service Market

The major players focus on technological advancements, strategic partnerships, and mergers to strengthen their market presence. Additionally, the market is characterized by a proliferation of innovative start-ups offering specialized VoIP solutions, contributing to a dynamic and competitive landscape.

• April 2022: Nextiva, a VoIP services provider company, released its NextivaOne partner program to support the developing technologies for channel partners and customers, helping them improve their service portfolio and build their revenue stream.

(Source:www.nextiva.com/news/2022-news-archive/nextiva-introduces-enhanced-partner-program-to-rapidly-accelerate-channel-success.html)

Top Companies Market Share in VoIP Service Industry: (In no particular order of Rank)

• Ribbon
• Communications
• Citrix Systems Inc
• Verizon
• Communication Inc
• Orange S.A.
• AT&T Inc
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*List of Second Tier Companies, List of Third Tier/ Start-up Companies (Inquire with sales executive) Request Any Company Profile for Preview Purpose OR Data Validation!

If any Company(ies) of your interest has/have not been disclosed in the above list then please let us know the same so that we will check the data availability in our database and provide you the confirmation or include it in the final deliverables.

North America dominated the market in 2023. It accounted for around 39% of the global revenue

According to Cognitive Market Research, North America dominated the market in 2023. It accounted for around 39% of the global revenue, owing to the region's robust I.T. infrastructure, high internet penetration, and technological advancements contributing to the widespread adoption of VOIP services. The United States, in particular, stands out as a major market driver, driven by the presence of leading VOIP service providers and a tech-savvy population. The demand for cost-effective communication solutions, scalability, and the flexibility offered by VOIP services further fuel their growth in the North American market. Additionally, the region's businesses increasingly recognize the advantages of cloud-based communication systems, boosting North America's overall expansion of the VOIP services market.

Europe is the fastest-growing category due to the region's increasing demand for cost-effective communication solutions and the widespread adoption of advanced technologies. Countries like the United Kingdom, Germany, and France are key contributors to the market, witnessing significant uptake in VOIP services across businesses and individuals. The region's well-established telecommunications infrastructure, coupled with a tech-savvy population, fosters the adoption of VOIP. Regulatory support and initiatives promoting digital transformation further fuel market expansion. With a competitive landscape marked by established players and emerging start-ups, Europe's VOIP services market is poised for continuous growth, offering innovative communication solutions and reshaping the telecommunication landscape in the region.

The current report Scope analyzes VoIP Service Market on 5 major region Split (In case you wish to acquire a specific region edition (more granular data) or any country Edition data then please write us on info@cognitivemarketresearch.com

• North America (United States, Canada, Mexico)
• Europe (United Kingdom, France, Germany, Italy, Russia, Spain, Sweden, Denmark, Netherlands, Switzerland, Belgium)
• Asia-Pacific (China, Japan, Korea, India, Australia, Philippines, Singapore, Malaysia, Thailand, Indonesia, Rest of APAC)
• South America (Brazil, Argentina, Colombia, Peru, Chile, Rest of South America)
• Middle East and Africa (Saudi Arabia, Turkey, Nigeria, UAE, Egypt, South Africa, GCC Countries, Rest of MEA)

The above graph is for illustrative purposes only.

North America VoIP Service Market

According to Cognitive Market Research, North America held the major market share in 2023. It accounted for more than 39% and a CAGR of 9.0% of the global revenue due to the increasing demand for cost-effective communication solutions, widespread adoption of cloud-based technologies, and the growing remote work trend. The scalability, flexibility, and enhanced features offered by VoIP services contribute to their popularity, making them a crucial driver in the dynamic telecommunications landscape. The region's VOIP services segment is witnessing increased adoption due to its cost-effectiveness, scalability, and advanced communication features. Businesses in North America are leveraging VOIP solutions to enhance collaboration and streamline communication processes. This trend is driven by the region's technological infrastructure and the growing demand for flexible and efficient communication solutions in various industries.

Europe VoIP Service Market

According to Cognitive Market Research, the European VOIP Services market accounted for approximately 32% and a CAGR of 9.5% of the global revenue due to the increasing adoption of digital communication solutions, driven by the demand for cost-effective and efficient voice communication. Businesses leverage VOIP services to enhance communication infrastructure, reduce operational costs, and facilitate remote work. Europe's progressive approach to technology adoption and the need for flexible communication solutions contribute significantly to the region's prominence in the thriving global VOIP services market. In Europe, the market is thriving with expanding adoption across various industries. Key segments like hosted VOIP and SIP trunking are witnessing significant traction. Factors like enhanced flexibility, scalability, and advanced features contribute to the market's momentum. As businesses prioritize efficient communication, the VOIP services market is poised for continued innovation, particularly in Europe. 

Asia Pacific VoIP Service Market

According to Cognitive Market Research, Asia Pacific held a considerable market share in 2023, accounting for more than 23% and a CAGR of 12.0% of the global revenue due to the region's increasing demand for cost-effective communication solutions, rising adoption of cloud-based technologies, and the flexibility offered by Voice over Internet Protocol (VOIP) services. With its expanding digital infrastructure and growing business landscape, the Asia-Pacific region serves as a key driver for the market's expansion, as businesses seek efficient and scalable communication solutions to meet the demands of an evolving technological landscape. Diverse segments characterize the market, including residential, corporate, and mobile VoIP services. Asia-Pacific's rapid adoption of advanced communication technologies and increasing internet penetration drive significant market expansion. This trend is fueled by the region's growing demand for cost-effective and efficient communication solutions, positioning it as a crucial contributor to the global VoIP services market.

South America VoIP Service Market

According to Cognitive Market Research, Latin America accounted for more than 5% and a CAGR of 10.2% of the global VOIP Services revenue in 2023 due to the region's increasing demand for cost-effective communication solutions. Businesses in the region are adopting VOIP services to reduce communication expenses, enhance flexibility, and streamline operations. The growing internet penetration and advancements in technology further propel the market's expansion. VOIP services offer scalability and efficiency, making them a preferred choice for enterprises in Latin America seeking reliable and affordable communication solutions, contributing to the market's sustained growth in the region. In Latin America, a burgeoning market for VOIP services is characterized by rising internet penetration and the need for efficient communication tools. Key segments such as business, residential, and Government are witnessing substantial adoption, with businesses leveraging VOIP for streamlined communication. This trend is expected to continue as the region embraces digital transformation, fostering the expansion of the VOIP services market in Latin America.

Middle East VoIP Service Market

According to Cognitive Market Research, the Middle East and Africa accounted for more than 1.00% and a CAGR of 10.4% of the global revenue in 2023 due to increasing demand for cost-effective communication solutions, coupled with technological advancements, is a key driver fueling market expansion. VOIP services offer businesses and individuals the ability to make calls over the Internet, providing flexibility and scalability. The Middle East and Africa's burgeoning telecommunications infrastructure and rising adoption of digital communication further contribute to the market's momentum. Key segments driving this expansion include business, residential, and wholesale VOIP services. Increasing demand for cost-effective communication solutions, technological advancements, and the rising remote work trend contribute to the market's upward trajectory. Key players are focusing on innovations such as cloud-based VOIP and unified communication services to cater to evolving customer needs in this dynamic and competitive landscape.

VoIP Service Market Analysis

VoIP Service Service Type Segment Analysis

According to Cognitive Market Research, SIP trunk held the major market share over the forecast period. It involves the use of a communications protocol to enable voice and data communication over the Internet, facilitating a more flexible and cost-effective solution for businesses. SIP trunking is favored for its scalability and efficiency in handling multimedia communication.

Integrated access is the fastest-growing category over the forecast period. It integrates voice and data services over a single network connection, streamlining organizational communication processes. Integrated access offers a unified approach, simplifying network management.

• SIP Trunk
• Integrated Access
• Hosted VOIP
• Managed VOIP
• Others

The above Chart is for representative purposes and does not depict actual sale statistics. Access/Request the quantitative data to understand the trends and dominating segment of VoIP Service Industry. Request a Free Sample PDF!

VoIP Service Communication Type Segment Analysis

According to Cognitive Market Research, computer-to-computer holds a prominent market share. It involves voice calls between devices connected to the Internet, often using software applications or web-based platforms. This mode of communication is popular for its cost-effectiveness and ease of use.

Computer-to-phone is the fastest-growing category over the forecast period. It involves VoIP calls from a computer to a traditional telephone or mobile phone. This segment bridges the gap between internet-based and traditional telephony systems, allowing users to connect seamlessly across different communication channels.

• Computer to Computer
• Computer to Phone
• Phone to Phone

The above Graph is for representation purposes only. This chart does not depict actual Market share.

VoIP Service Call Type Segment Analysis

According to Cognitive Market Research, international calls hold a prominent market share. It involves voice communication between users in different countries, facilitated by VOIP technology that leverages the Internet for transmission. This segment is influenced by international business expansion, global collaboration, and personal communication across borders.

Domestic calls are the fastest-growing category over the forecast period. It involves communication within the same country, focusing on local businesses and personal connections. Factors impacting the domestic call segment include regional economic conditions, regulatory frameworks, and the adoption of digital communication solutions within specific countries.

• International Call
• Domestic Call

VoIP Service Feature Segment Analysis

According to Cognitive Market Research, video & voice calls hold a prominent market share. It represents a fundamental aspect of VOIP, enabling users to develop high-quality audio and video calls over the Internet. This feature is crucial for businesses and individuals seeking cost-effective and efficient communication solutions.

Instant messaging is the fastest-growing category over the forecast period. It plays a pivotal role in real-time text-based communication, fostering collaboration and quick information exchange. Integrating both features enhances the overall communication experience, catering to diverse user needs.

• Video & Voice Calls
• Instant Messaging
• E-mail
• File transfer & remote file access
• Web Conferencing
• Screen Sharing
• Others

VoIP Service End User Segment Analysis

According to Cognitive Market Research, industrial holds a prominent market share. The services enhance communication within manufacturing units, facilitate real-time collaboration, and support efficient supply chain management. Industrial applications often require robust and reliable communication tools, and VoIP offers cost-effective solutions with advanced features.

Commercial sales are the fastest-growing category over the forecast period. It plays a pivotal role in optimizing communication for businesses of all sizes. From small enterprises to large corporations, commercial users leverage VoIP to streamline internal communication, conduct virtual meetings, and ensure seamless connectivity across geographically dispersed teams. The flexibility and scalability of VoIP services make them particularly advantageous for commercial entities looking to enhance productivity and reduce communication costs.

• Industrial

• BFSI
• Telecommunications & IT
• Healthcare
• Education
• General Manufacturing
• Retail & E-commerce
• Logistics & Transportation
• Government & Public Sector
• Others

• Commercial

• Hotels & Restaurants
• Shopping Malls
• Media & Entertainment
• Others

• Residential

• Industrial
• Commercial
• Residential

Author's Detail

Swasti Dharmadhikari

Research associate at Cognitive Market Research

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Swasti Dharmadhikari, an agile and achievement-focused market researcher with an innate ardor for deciphering the intricacies of the Service & Software sector. Backed by a profound insight into technology trends and consumer dynamics, she has committed herself to meticulously navigating the ever-evolving terrain of digital Services and software solutions.

Author's Conclusion